Late nights, weekends, and holidays, or any time that you are unable to reach your primary care veterinarian, we are here to help. At Carolina Veterinary Specialists in Matthews, our North Carolina veterinarians are specially trained in emergency vet medicine and triage.
Knowing what to expect at our emergency veterinary clinic in Matthews will make the process easier for both you and your pet.
In an emergency, we know you may not be able to contact us in advance, but if you can it’s always best. If you have time, you can also complete our New Patient Form.
You will be shown to an exam room and asked to complete our New Patient Form if you have not already done so. A veterinary technician will triage your pet, and then a veterinarian will complete a full exam of your pet.
Once assessed, our highly trained veterinarians will formulate a treatment plan so your pet can receive the best possible treatment. We keep your primary care veterinarian updated with your pet’s medical history and files to ensure seamless, integrated care.
We are a proud member of the Veterinary Emergency and Critical Care Society (VECCS).
VECCS identifies a Level II center as a 24 hour acute emergency and critical care facility with the medical staff, personnel and training necessary to provide emergent and critical patient care. Our facility is open to receive small animal emergency patients 24 hours a day, 7 days a week, 365 days a year.
Emergency veterinary care is the treatment of animals in situations that require immediate attention, or could potentially be life-threatening.
The following situations are considered emergencies, and require immediate care. If your pet has had an accident or is experiencing any of these symptoms get them to our office straight away.
Our emergency clinic offers state-of-the-art emergency care for your four-legged family members and is equipped to provide hospitalization, specialized diagnostics, and complete surgical services.
It always is best to call us ahead if you can, but we understand that in emergency situations that's not always possible.
If the situation does not allow time for you to call, please do not hesitate to bring your pet to our clinic for immediate attention.
We are open 24/7 for 365 days a year.
A veterinary emergency hospital is just like a human emergency department—it can be unpredictable and you may have to wait.
We cannot predict what cases we will see and when they will arrive, but we will prioritize cases by their medical needs.
We provide a comfortable area for waiting and we will do our best to keep you updated about wait times and the status of your pet.
Yes, we keep your primary care veterinarian updated with your pet’s medical history and files to ensure seamless, integrated care.