Patient Information
Your Pets Are Our Priority
At Carolina Veterinary Specialists in Matthews, we are dedicated to our beloved patients and their proud owners, backed by years of experience and a true passion for animals.
What to Expect at a Specialty Appointment
Once you have been referred to our veterinary hospital by your primary care veterinarian, contact us to book an appointment.
Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.
STEP 1
Get Settled
Please arrive about 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
STEP 2
Meet Your Board-Certified Specialist
A member of our specialty team will review your pet's history and discuss their issues. You can ask any questions you want, and we'll take the time to answer.
STEP 3
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinary specialist will work with you to determine a treatment plan for your pet. After your visit, we will also contact your family veterinarian and provide a detailed written report about your appointment and treatment plan.
Our Pet Care Philosophy
We are an extension of your primary care veterinarian at those times when unique medical care is required. We proudly serve pet-owners and veterinarians in Matthews by providing advanced-level services and procedures not generally available in family practice.
We will work closely with your family veterinarian and our network of specialists to provide the best course of treatment for your pet.
Payment & Financing
At Carolina Veterinary Specialists in Matthews, we'll help you navigate our options for payment and financing so you can focus on getting your pet the care they need.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, American Express.
We also accept CareCredit and ScratchPay payment plan options.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit and ScratchPay as financing options. They both offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services before pet treatment, however, unforeseen circumstances may arise that influence your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial exam fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment in full due when your pet is discharged.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors examine your pet, an estimate for treatment will be given to you to determine a treatment plan.
For further hospitalization, diagnostics or surgery, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you complete pet insurance forms for your pet’s visit.
- Can I pay my bill online?
Once you have received a copy of your pet's invoice via email, you can pay online by credit card either below, or by following the link in the email. Your pet's care provider team will go over the visit after the checkout.
Pet Loss & Grief Support
The loss of a pet is, at times, unbearable without the help and support of others who understand. These resources will assist you in finding the help and support you need to cope with your pet loss.
Meet Our Patients
Our patients are at the heart of everything we do at Carolina Veterinary Specialists in Matthews.
